Terms, Conditions and Turnaround

Refunds and Returns

 

If you wish to return or exchange an item, returns costs will be to the expense of the customer.

If you order is faulty please contact Mini Megan turner, via the contact page on the website within 5-10 days to receive a replacement.

Turnaround

It is highly recommended placing your order well ahead of time before your special event. Each item is handmade by myself and I can get very busy at certain times of the year therefore i would suggest ordering at least 6-7 weeks ahead. 

turn around is currently 5 weeks. turn around time is the time that i give myself to make, package and take to the post office. delivery time via royal mail is not included in this.

All orders are sent out by first class recorded mail. If you do not receive your order in time and it is a Royal mail issue. unfortunately i cannot issue a refund for this purpose but a replacement will be sent if an order is lost.

If an order is returned due to unable to deliver/ not picked up from depot, the customer will need to pay for postage again or the item/s can be refunded minus the postage costs.